169 Dunstable Road, Luton, LU1 1BW 01582 410069
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Compliance & Governance

College Policies & User Protection

In accordance with our licence as a Trinity College London Approved Service Provider and UK GDPR regulations, ESOL College is committed to protecting your privacy, data security, and rights.

Privacy Policy Data Protection Policy Cookie Policy

1. Privacy Policy

Effective Date: October 2026 | Last Reviewed: Trinity Approved Provider Audit

1.1 Who We Are

ESOL College operates from 169 Dunstable Road, Luton, LU1 1BW, in partnership with Community Development and Growth CIC. We are an official Trinity College London Approved Service Provider delivering English language instruction, Trinity SELT exam preparation, Life in the UK training, and practical community support.

1.2 Information We Collect

We may collect and process the following information when you interact with our website or enrol in our courses:

  • Contact details: Full name, telephone number, email address, and home address.
  • Identification details: Required for Trinity SELT candidate registration and exam identity checks (e.g., passport, BRP, national ID).
  • Assessment data: Initial diagnostic language assessment results, attendance records, and mock exam scores.
  • Support request details: Enquiries submitted via our contact forms regarding community services, Universal Credit, or immigration assistance.

1.3 How We Use Your Information

We use your personal data strictly to:

  • Process course enquiries, registrations, and timetable arrangements.
  • Assist you with booking Trinity SELT examinations through our official Trinity portal.
  • Provide pastoral, educational, and welfare assistance requested by you.
  • Comply with regulatory obligations under UK education frameworks and Trinity College London licence conditions.

2. Data Protection Policy

Compliance with UK Data Protection Act 2018 & UK General Data Protection Regulation (UK GDPR)

2.1 Data Protection Principles

ESOL College strictly follows the principles outlined in the UK GDPR. Your personal data is:

  • Processed lawfully, fairly, and transparently.
  • Collected only for specified, explicit, and legitimate educational and examination purposes.
  • Adequate, relevant, and limited to what is strictly necessary.
  • Kept accurate and up to date.
  • Stored securely and retained only for as long as necessary.

2.2 Your Individual Rights

Under UK GDPR, you have the following rights regarding your personal information:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete details.
Right to Erasure: You can ask us to delete your records where no legal obligation to retain exists.
Right to Restriction & Objection: You may restrict or object to certain types of processing.

3. Cookie Policy & Age Notification

Trinity College London Approved Service Provider Transparency Protocol

Cookies are small text files stored on your computer or mobile device when you browse websites. We use cookies to make our website work effectively, keep your booking sessions safe, and improve user accessibility.

Notice for Users Aged 13–18: Talk to a trusted adult. If you cannot or are unsure of your choice, click ‘Accept only necessary cookies’. Ask an adult to use this website for you if you are under 13 years old. Clicking on ‘Accept all cookies’ confirms that you are at least 13 years old.

Types of Cookies We Use

Category Purpose Duration Status
Necessary Cookies Required for website security, form submission, and Trinity test booking referral integrity. Session / 1 Year Always Active
Analytics Cookies Anonymous measurement of page visits to improve course clarity and accessibility for Luton learners. 2 Years Optional (User Consent)

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